Privacy Policy

PingOcean LLP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our e-passport and digital identity verification services.

Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

We collect information that you provide directly to us, as well as information that is automatically collected when you use our services:

The types of information we may collect include:

• Personal identification information (name, email address, phone number, passport data)
• Device information (device type, operating system, unique device identifiers)
• Usage data (how you interact with our services, features used, timestamps)
• Location data (when permitted, for location-based services)
• Biometric data (for identity verification purposes, stored securely and encrypted)

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Provide secure authentication and authorization services
• Verify your identity
• Enable access to third-party services that integrate with our platform
• Communicate with you about your account and our services
• Comply with legal obligations and protect our rights

All data processing is performed in accordance with applicable data protection laws and regulations, including but not limited to GDPR, CCPA, and local data protection requirements.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Secure API endpoints with token-based authentication
• Regular security audits and assessments
• Compliance with international security standards including PCI DSS
• Secure storage of data in accordance with the legislation of the subscriber's country

We do not sell your personal information. We may share your information only in the following circumstances:

With service providers who assist us in operating our services (under strict confidentiality agreements), when required by law or to respond to legal processes, to protect our rights, property, or safety, or that of our users, with your explicit consent for specific purposes.

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access your personal information
• Right to rectify inaccurate information
• Right to delete your personal information
• Right to object to processing of your information

You can exercise these rights by contacting us at the email address provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

We use cookies and similar tracking technologies to track activity on our services and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

However, if you do not accept cookies, you may not be able to use some portions of our services.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.